POLICIES
Transparency
You Can Trust
Clear, straightforward policies — because you deserve to know exactly where you stand. No fine print that works against you.
RETURNS
Returns & Refunds
We stand behind every product we make. If something isn’t right, we’ll make it right.
Eligibility
Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Customized items with player names and numbers are non-returnable unless there is a manufacturing defect or error on our part.
Refund Process
Once we receive and inspect your return, refunds are issued to the original payment method within 5–10 business days. You’ll receive email confirmation at each step. Return shipping is free for defective or incorrect items; for other returns, a prepaid label is provided with a $6.99 deduction from your refund.
Exchanges
Need a different size? Initiate an exchange within 30 days. We’ll ship the replacement once the original item is in transit back to us — no waiting around.
CANCELLATIONS
Order Cancellations
Plans change. We get it. Here’s how cancellations work.
Within 24 Hours
Cancel anytime within 24 hours of placing your order for a full refund — no questions asked, no fees. This applies to both standard and custom orders.
After 24 Hours
After 24 hours, your order may have entered production. Cancellations during this window may incur a 20% restocking fee for custom items. Standard (non-customized) items can still be cancelled up until shipment with no penalty.
How to Cancel
Contact our support team directly by email or phone with your order number. We’ll confirm your cancellation status immediately and process any applicable refunds right away.
PRIVACY
Privacy Policy
Your data belongs to you. We collect only what we need to serve you better, and we never sell your personal information.
What We Collect
When you place an order, we collect your name, email address, shipping address, phone number, and payment information. For team orders, we also store roster data (player names, numbers, sizes) that you provide.
How We Use It
Your information is used exclusively to process your orders, communicate about your order status, and improve your experience with RallyAlly. We may send occasional product updates or team offers — you can opt out anytime.
Data Sharing
We share data only with the service providers necessary to fulfill your order (payment processors, shipping carriers, and production partners). We never sell, rent, or trade your personal information to third parties for marketing purposes.
TERMS
Terms of Service
By using RallyAlly’s website and services, you agree to the following terms. These are designed to be fair, clear, and protect both you and us.
Use of Service
Our website and customization tools are provided for lawful purposes only. You are responsible for ensuring that any logos, artwork, or content you upload does not infringe on third-party intellectual property rights.
Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including for pricing errors, product unavailability, or suspected fraudulent activity.
Intellectual Property
All RallyAlly branding, product designs, website content, and technology are owned by RallyAlly. Customer-uploaded artwork and team logos remain the property of the customer.
Limitation of Liability
RallyAlly’s liability is limited to the purchase price of the products in question. We are not liable for indirect or consequential damages arising from the use of our products or website.
ACCESSIBILITY
Accessibility Commitment
RallyAlly is committed to making our website accessible to everyone, including individuals with disabilities.
Our Standards
We strive to meet WCAG 2.1 Level AA accessibility standards across our website. This includes providing sufficient color contrast, keyboard-navigable interfaces, descriptive alt text for images, and semantic HTML structure throughout.
Ongoing Effort
Accessibility is an ongoing priority, not a one-time project. We regularly audit our site, test with assistive technologies, and train our team on inclusive design practices. We welcome feedback from users on how we can improve.
Need Help?
If you encounter any accessibility barriers on our site, please contact us. We’ll work with you to provide the information or service you need through an alternative communication method.
SECURITY
Security & Data Protection
Protecting your information is a responsibility we take seriously at every level.
Payment Security
All payments are processed through PCI-DSS compliant payment gateways with 256-bit TLS encryption. We never store your full credit card details on our servers — payment data is tokenized and handled entirely by our processing partners.
Account Protection
Your account is protected by industry-standard authentication measures. We encourage using strong, unique passwords and enabling any available two-factor authentication options. We monitor for suspicious activity and will notify you of any unusual access attempts.
Data Storage
Your data is stored on encrypted, access-controlled servers with regular security audits and backups. We maintain strict internal access policies — only authorized personnel with a legitimate business need can access customer data.
YOUR CHOICES
Privacy Choices
You’re in control of your data. Here are the choices available to you.
Marketing Communications
You can opt out of marketing emails at any time by clicking the “Unsubscribe” link in any email, or by updating your preferences in your account settings. Transactional emails related to your orders will still be sent.
Cookies & Tracking
You can manage cookie preferences through your browser settings. We use essential cookies for site functionality and optional analytics cookies to improve our service. You may decline non-essential cookies without impacting your shopping experience.
Access & Delete Your Data
You have the right to request a copy of your personal data or ask us to delete it. To make a request, contact our privacy team. We’ll respond within 30 days as required by applicable law. Note that some data may need to be retained for legal or business record-keeping purposes.
Do Not Sell My Information
We don’t sell personal information — period. But if you’re a California resident, you have additional rights under the CCPA, including the right to formally opt out of any data sale. Since we don’t sell data, there’s nothing to opt out of, but we honor the request regardless.
Questions About Our Policies?
If anything here is unclear, or you have a specific situation you’d like to discuss, reach out. We’re real people, not a wall of legal text.
Contact Us